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Welfare Rights Training Ltd - customer privacy notice
Last updated: May 2025
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This privacy notice tells you what to expect us to do with your personal information.
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Contact details
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What information we collect, use, and why
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Lawful bases and data protection rights
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Where we get personal information from
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How long we keep information
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How to complain
Contact details
Email: welfarerightstraining@gmail.com
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What information we collect, use, and why
We collect or use the following information to provide online training services:
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Names and contact details
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Job title
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Payment details (including card or bank information for transfers and direct debits)
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A brief outline of a delegates' experience with the subject matter, their motivation and their learning goals for the course they are attending
We collect or use the following information for service updates or marketing purposes:
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Names and contact details
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Job title
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Information about an individual's training requirements
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Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
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Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
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Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
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Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
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Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
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Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
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Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
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Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
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Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
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If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
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Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide online training services are:
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
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Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
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Where your attendance on a class is sponsored by your employer or another organisation, and our contract is with them, we will collect information about you in order to deliver the training to you.
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Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Where we get personal information from
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Directly from you
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Your employer or other organisation sponsoring your attendance on a class
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A third-party promoter or events company where you have provided them with your consent to share your information
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How long we keep information
We will only store your personal information for as long it is required to fulfil the original purpose for which it was collected.
Where we have collected your personal information to provide online training services then we will store it for a period of six years following the date on which the training was delivered to you.
Where we have collected your personal information for service updates or marketing purposes, we will only store it for as long as it is considered relevant and up to date. You can withdraw your consent at any time.
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How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
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If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
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Helpline number: 0303 123 1113
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